Briefings and routines
Short, regular briefings and the leadership habits that support them.
Capability 08 / Culture
Standards that become habits.
Culture is how standards survive a busy week. Pre-shift briefings, leadership routines, recognition and accountability keep the rest of the system alive on the floor.
Recognition and accountability
Clear expectations, and a consistent way to acknowledge the people who meet them.
Why it comes last
Every other capability depends on people using it. Culture is the loop that feeds what the team learns back into the system.